BURCONSULT.

1. Overview

Welcome to BURCHI/BURCONSULT (821779022), an internet business based in Norway. By accessing and purchasing from our website, https://burconsult.com, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase. If you do not agree with any part of these terms, you must refrain from using our website.

We sell products to customers in the following countries: Denmark, Finland, France, Germany, Iceland, Italy, Norway, Romania, Spain, Sweden, the United Kingdom (UK), and the United States (US).

2. Products and Pricing

We strive to ensure that all product descriptions, images, and prices are accurate and up to date. However, we cannot guarantee that all information is free of errors, and we reserve the right to correct any inaccuracies or omissions. We also reserve the right to change or discontinue products and pricing without notice.

  • Digital Products: You acknowledge that once you purchase and access/download digital products (such as downloadable media packages or online courses), these purchases are final, and you waive your right to a refund.
  • Physical Products: For physical goods such as T-shirts and merchandise, please refer to our return and refund policy in Section 5 below.

3. Payments

We accept payments through Stripe. By providing your payment information, you authorize us and Stripe to process your transaction. Your payment details will be handled securely and in compliance with GDPR regulations.

For more information, you can review Stripe’s privacy policy here.

4. Shipping and Delivery

We ship to customers in a limited number of countries listed above. Shipping costs and delivery times vary depending on your location and the product being shipped. We will provide an estimated delivery date when you place your order. Shipping delays that are outside of our control (such as customs or postal delays) are not our responsibility, but we will do our best to assist you if any issues arise.

5. Returns and Refunds Policy

5.1 Physical Products

Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return:
  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • You must provide a receipt or proof of purchase.

Non-returnable items:

Certain items cannot be returned, including:

  • Digital products such as downloadable media packages and online courses (as per Section 2).
  • Gift cards.
  • Intimate or sanitary goods.
  • Hazardous materials, flammable liquids or gases.
  • Certain health and personal care items.

Partial refunds (if applicable):

In certain circumstances, only partial refunds are granted:

  • Books with obvious signs of use.
  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
  • Any item not in its original condition, or that is damaged or missing parts due to reasons not caused by our error.
  • Any item returned more than 30 days after delivery.

Refund process:

Once your return is received and inspected, we will notify you via email whether your refund is approved or rejected. If approved, a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or missing refunds:

If you have not received your refund yet:

  • First, check your bank account or credit card statement.
  • Contact your credit card company or bank, as it may take some time for the refund to be officially posted.
  • If you still have not received your refund, please contact us at sales@burconsult.com.

Sale items:

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at [your email address] and we will provide instructions on where to send your item.

Return shipping costs:

You will be responsible for paying your own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance for returning more expensive items. We cannot guarantee that we will receive your returned item.

Gift returns:

If an item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift at the time of purchase, the refund will be sent to the original gift giver.

Contact:

If you have any questions about our returns and refunds policy, please contact us at info@burconsult.com.

6. Customer Rights Under GDPR

As a customer, you have the right to:

  • Access: Request information about the personal data we hold about you.
  • Correction: Request that we correct any inaccuracies in your personal data.
  • Erasure: Request the deletion of your personal data, subject to legal requirements.
  • Restriction: Request the restriction of processing of your personal data under certain circumstances.
  • Data Portability: Request to receive your personal data in a machine-readable format.
  • Objection: Object to the processing of your personal data, especially for direct marketing purposes.

To exercise any of these rights, please contact us at [your email address].

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, and digital downloads, is the property of BURCHI/BURCONSULT and is protected by international copyright laws. You may not reproduce, distribute, or otherwise exploit any content from this website without our explicit written permission.

8. Limitation of Liability

BURCHI/BURCONSULT is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website, products, or services. We do not guarantee uninterrupted access to the site, and we are not responsible for technical issues beyond our control.

9. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time without prior notice. Any changes will be posted on this page. Your continued use of the website after any changes constitute acceptance of the revised terms.

10. Contact Information

If you have any questions regarding these Terms and Conditions or our Return and Refund policy, please contact us at:

Email: info@burconsult.com
Business Name: BURCHI/BURCONSULT
Organization Number: 821779022
Address: Oslo, Norway